Terms and Conditions of Use

By using this website you agree to be bound by the terms and conditions detailed below.

Order Acceptance

On receipt of payment for your order we will endeavour to provide you with the goods as soon as possible.

As we process your order, we will inform you as soon as possible if any products you order turn out to be unavailable and you will be refunded for those products.

Despite our best efforts, a small number of the items in our catalogue may be incorrectly priced. We will verify pricing when processing your order. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order and refund you the full amount.

Order Corrections

We aim to be fair, reasonable and provide a good service to our customers. If you do make a mistake with your order please get in touch as soon as you can. We will be happy to help.

Prices

All prices are subject to alteration without prior notice and are subject to VAT. Every effort is made to ensure that all product information is as accurate as possible; we cannot accept any claims arising from information on this site.

Part Numbers

Porsche part numbers are used for comparison only and do not imply that Berlyn Services are official Porsche dealers or that in all cases the part is an OE Porsche part.

Special Orders

Any items ordered by telephone that are not included in our stock database will be treated as 'special orders'. We are unable to accept cancellations of confirmed 'special orders', and we reserve the right to request payment in advance.

Guarantees

Provided that assembly/fitment procedures have been followed, and that operation conditions are as recommended, then all components are guaranteed in accordance with their manufacturer's warranty specification. We must be notified of any claims as soon as they occur, a claim form will then be dispatched. No warranty claim can be entertained without the relevant completed warranty form.

Posting to the Website

You agree not to post or transmit to the Site any defamatory, threatening, obscene, harmful, pornographic or otherwise illegal material or material which would violate or infringe in any way upon our rights or the rights of others or cause distress or inconvenience. You must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive. Always treat other Users with respect. You agree not post or otherwise make available on the Site any material that you do not own without the express permission of the owner of the material.

Claims

We will not be responsible for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information (including through our technical helpline) whether or not due to its negligence or that of its employees, agents or sub-contractors.

We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our services.

Returns

In accordance with the distance selling act you have 14 days to cancel and return any goods purchased from us. You must inform us of you wish to cancel with 14 days of receiving the goods. You must then return the items to us, undamaged and in the original packaging, within 14 days of making us aware that you wish to return the goods. We will issue a refund within 14 days of receiving the goods back. You are liable for any costs incurred due to refunding e.g. shipping and restocking fees.

In some circumstances we may accept returns after 14 days subject to our agreement. If you do wish to return your goods after the 14 days provided by the distance selling act then do get in touch with our sales team who will give it due consideration.

In some specific circumstances we may ask you to agree that there will be no refund allowed, excluding for damaged/faulty/incorrectly described goods, for example if we do not stock the item and we would incur a non refundable cost to purchase it for you.

In all instances of agreed returns, details of invoice/order numbers and dates of supply must be included. Return requests can be made via post, email or using our contact form on the website.

Complaints

Please send any complaints to the email or postal address provided on our website.